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I would recommend having a look at these articles from Nielsen Norman Group for thoughts on this:

  • Did they need information available in two different modals?įrom there I would ask if this modal is the right tool for this situation or not.
  • Did they want compare with information on the previous page and now hidden by the modal?.
  • Does the modal behaviour prevent them from doing something else they'd like? Examples:.
  • Is there not enough "shadow" between the modal and the page it's superimposed on?.
  • Does the window appear at the top of the page above where the user has scrolled to?.
  • Is there something in the interaction or visual design that causes confusion? Examples:.
  • What were users' expectation when they clicked?.
  • If users are having challenges, I would start by enquiring further: Have you studied your users' behaviour to see if they are disoriented or surprised when they click the link/button and get a modal? And yet I can't help but wonder if this is a solution in search of a problem. It feels like we should want to set users' clear expectations with something an icon, like you suggest.









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